Terms of service

TERMS OF SERVICE — Carlos Plushies

GENERAL INFORMATION

Welcome to Carlos Plushies! The terms "we," "us" and "our" refer to Carlos Plushies. Carlos Plushies operates this store and website, including all related information, content, features, tools, products and services to provide you, as a customer, with a curated shopping experience (the "Services"). Carlos Plushies is powered by Shopify, which enables us to offer you the Services.

The following terms and conditions, together with the policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services. Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty, disclaimer of liability and limitation of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you represent that you are of legal age in your state or province of residence and that you have given us your consent to allow any minors in your care to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked for certain information such as your email address, billing, payment and shipping details. You represent and warrant that all information you provide is accurate, current and complete, and that you have all necessary rights to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products as accurately as possible. However, colors or appearance may differ from how they appear on your screen depending on your device and its settings. We do not guarantee that the quality of any product will meet your expectations or match exactly how it is displayed online.

All product descriptions may be modified at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities offered to any person, geographic area or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Carlos Plushies reserves the right to accept or reject your order for any reason at its sole discretion. Your order will not be accepted until Carlos Plushies confirms acceptance and processes your payment. Please review your order carefully before purchasing, as Carlos Plushies may not be able to process cancellation requests once an order has been accepted.

Returns and exchanges are only accepted in accordance with our Return Policy.

SECTION 4 – PRICING AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email. Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, customs or import charges.

You agree to provide current, complete and accurate purchase and account information for all purchases. You represent and warrant that your credit card information is truthful, correct and complete, that you are duly authorized to use such card, and that you will pay all charges incurred at the stated prices, including applicable taxes and shipping fees.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, customs or events outside our control. Once we transfer the products to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our Services — including trademarks, text, images, graphics, videos and their design and arrangement — is the property of Carlos Plushies or its licensors and is protected by applicable intellectual property laws. You may use the Services only for personal and non-commercial purposes. Any unauthorized use may constitute a violation of intellectual property laws.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control. Such tools are provided "as is" and "as available" without any warranty or endorsement. Any use of optional tools is entirely at your own risk and discretion.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for examining or evaluating their content or accuracy. Access to third-party sites is at your own risk. Complaints or inquiries about third-party products should be directed to them.