Privacy policy

PRIVACY POLICY — Carlos Plushies

Last updated: June 13, 2026

Carlos Plushies operates this store and website, including the data, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the "Services"). Carlos Plushies is powered by Shopify, which enables us to offer you the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean any data that identifies you or that can reasonably be linked to you or another individual. Personal information does not include anonymously collected data or data that has been de-identified so that it cannot reasonably identify or be linked to you. We may collect or process the following categories of personal information — including inferences drawn from such information — depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

Contact details including your name, address, billing address, shipping address, phone number and email address.
Financial information including credit card, debit card and financial account numbers, payment card information, financial account data, transaction details, payment method, payment confirmation and other payment-related information.
Account information including your username, password, security questions, preferences and settings.
Transaction information including items you view, add to your cart, save to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions.
Communications with us including information you provide when contacting us, for example when submitting a customer service inquiry.
Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information including information about how and when you use or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information to us.
Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing and improving the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and offering you a personalized shopping experience such as recommending products related to your purchases.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising and promotional communications by email, text message or postal mail, and showing you online advertisements about products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate or take action against potentially fraudulent, illegal, dangerous or malicious activity, and protect the security of our services.

Communications with you. We use your personal information to provide customer support, respond to your requests, deliver services effectively and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law, respond to valid legal processes including requests from law enforcement or government authorities, investigate or participate in civil discovery, litigation or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy, including:

With Shopify, vendors and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order management and shipping).
With business and marketing partners to deliver marketing services and show you advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request or otherwise consent to the disclosure of certain information to third parties, for example to ship you products or through the use of social media widgets or login integrations.
With our affiliates or generally within our corporate group.
In connection with a business transaction such as a merger or insolvency proceeding, to comply with applicable legal obligations, to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries different from your own. To learn more about how Shopify uses your personal information and the rights you may have, please review Shopify's Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information here via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness or reliability of information found there.

Children's Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors. If you are a parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to send us sensitive or confidential information. How long we retain your personal information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request where permitted by law.

Right of access. You may have the right to request access to the personal information we hold about you.
Right of deletion. You may have the right to request that we delete the personal information we hold about you.
Right of rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to opt out of processing for purposes considered "targeted advertising" under applicable privacy laws. You may exercise your opt-out rights here. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat that visit as an opt-out request for the device and browser you are using.
Communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails such as those related to your account or orders.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below.

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at almitarioss12@gmail.com or contact us at Avinguda d'Europa 6, L'Hospitalet de Llobregat, B, 08907, ES.